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Payment
terms | Fast,
accurate quotes | Purchase
orders | Order
cancellation | Returns
and exchanges | Packaging
| Shipping
| Sales
tax | Condition/Warranty/Exchange
| PURCHASE
| Equipment
we will purchase | Quotes
and bids | Payment
terms | Purchase
orders | Packaging
| Shipping
and delivery | Non-performance
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ACE Computers & Telecom sells
sharply discounted network hardware. We accept VISA and Mastercard
and ship C.O.D. bank check only. Credit may be extended, including
C.O.D. company check and Net Terms, to organizations that have
established a consistent business payment history with us and
have approved credit on file. Net Terms are Net 1 or FULL AMOUNT
OF INVOICE DUE UPON RECEIPT. When approved in advance, the maximum
time allowed may be extended to Net 30. Customers with PAST
DUE invoices are automatically placed on C.O.D. Terms. Customer
is responsible for payment of all legal fees arising from the
collection effort to collect past due invoices. |
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We're committed to providing you
with an accurate quote by phone, in writing, via fax, or by
email. Quoted and actual price/availability/delivery on all
equipment may slightly vary due to time elapsed between quote
and purchase, market supply/demand conditions, inventory status
and equipment's internal configuration. All equipment is subject
to prior sale. |
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Due to the complex nature of the
networking business, we require one P.O. per order from our
customers. No order can be processed without a P.O. When the
order is processed, a sales invoice is generated and faxed to
the customer. It is the responsibility of the customer to insure
the accuracy of the order by carefully reviewing the information
on the invoice. |
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Once placed, orders may not be canceled
without good cause. It is our company policy not to do business
with customers who cancel orders without good cause, who refuse
to accept delivery, who do not pay as agreed or who place a
stop payment on a check written to us for payment of goods or
services. |
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Our goal is to save you up to 90%
off the list price on most in-demand networking communications
hardware, and we want you to be totally satisfied with your
purchase. If you are not 100% satisfied with your purchase and
it is within 30 days of delivery, and the product was sold from
existing stock, we will accept the return of the working item
in the same condition and packaging in which it was received
subject to a 15% restocking fee. If a product was purchased
specifically to fill your order and was not available in our
inventory at that time, it is non-returnable. Customer is responsible
for any freight charges on all returns. We are ready to assist
you in choosing the right solution for your networking needs.
However, the ultimate responsibility of compatibility and/or
fitness for a particular purpose lies with you, the customer. |
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We use state-of-the art foam injection,
bubble wrap, and sturdy reinforced boxes to insure that your
equipment arrives safely. In the event the item arrives damaged,
it is the responsibility of the customer to immediately notify
the carrier regarding the damaged items. We will work with the
customer and the carrier to resolve the issue as soon as possible.
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We ship primarily via FedEx per the
customer's account number. UPS shipments are also available.
The majority of our products are available for immediate delivery
and can be shipped overnight. We ship partial orders when some
items are not in stock or may wait to complete the order at
customer's discretion. |
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CA customers are subject to 7.25%
sales tax. Tax exempt organizations and resellers must provide
us with a resale certificate when placing an order or sales
tax will be charged. |
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We sell used, unused in original
box, and new equipment. New equipment is covered under each
manufacturer's own warranty. Used products carry a 120-day warranty,
with extended warranties available. Warranty covers DOA equipment
or equipment failing to perform to manufacturer's specifications.
Warranty does not cover misuse and/or damage due to improper
installation and/or operation of the equipment. No item can
be returned without prior authorization. We will repair, exchange,
or refund the equipment under warranty within 5 working days
after its receipt at our warehouse. All equipment is subject
to prior sale. |
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1) New Equipment - factory sealed;
2) Unused/Open Box; 3) Used Equipment, meaning working to manufacturer's
specs, cosmetically in good condition complete with manufacturer's
original serial number and all other options and accessories
unless otherwise specified in our P.O.
We do not accept equipment with missing components, cosmetically
damaged equipment, non-working or defective equipment, equipment
without original manufacturer's serial number, and equipment
not legally owned by the seller. Seller agrees to an immediate
exchange/refund warranty on equipment being purchased.
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We must receive a written quote/estimate
for purchases of goods/services from our vendors via fax or
email. When we bid, it is always offered in writing but is not
a binding commitment to purchase until a P.O. is issued. We
reserve the right to modify and/or withdraw this bid at any
time without prior notice. |
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We pay per established net terms
unless otherwise specified in our P.O. C.O.D. shipments are
accepted from validated sellers. Net payments are made in the
form of company check (or at times wire-transfers for international
purchases only) after the invoice for the equipment with associated
serial numbers is received by us. Our tech support must certify
the equipment was working to manufacturer's specs before payment
is made. We do not pre-pay and do not use certified form of
payment and/or domestic wire-transfer under any circumstances.
For deals valued at $25K and more we may consider FLY and BUY
option with certified funds. We will provide vendors with our
bank and trade references when the information is requested. |
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We expect the seller to immediately
notify us regarding the acceptance/rejection of our bid and/or
P.O.s. Seller's acceptance of our bid does constitute a purchase
agreement. We reserve the right to change quantity, add/remove
line items or modify buy prices when we issue a P.O. We do not
use verbal P.O.s and always fax or email our written P.O.s.
Vendor must only ship items specified in our P.O. and none other.
Vendor must get our approval for any missing and/or added items
prior to shipment. To avoid delays at our facility, vendors
must fax us an invoice and a FedEx tracking number prior to
shipment for all shipments. |
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Seller is responsible for properly
packaging the equipment using bubble wrap, foam, etc., in order
to ensure that the equipment is not damaged in transit. Each
box must have a packing slip indicating contents. Damage to
the equipment due to improper packing is at seller's risk. Damaged
equipment will be shipped back collect to the seller with or
without a return authorization. We do not act as an intermediary
between the shipper and the freight company to resolve damaged
goods issues. |
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Equipment we purchase is billed to
our FedEx account. We must receive the equipment in accordance
with the shipping instructions on our purchase order. The purchaser
must approve any delays in shipment. We reserve the right to
cancel our P.O. and/or payment when equipment is not received
as specified. If the equipment is not what was ordered or is
incomplete when received, it will be immediately returned to
seller with our without a return authorization. |
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It is our intent to build a win-win
relationship with our vendors and suppliers. When you accept
a P.O. from us, we expect the equipment to be delivered to us
as agreed upon. If you fail to deliver the equipment, we will
no longer use your services as a supplier. |
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